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Frequently Asked Questions
How It Works
We have tailored our box to harness the Korean Beauty layering techniques. You will receive quality, full-sized products which have been hand-picked from authentic and trending reputable brands. The products should last you about 3 months according to your usage.
Essentials (3-Layer) Includes:
- Cleanser
- Moisturizer
- Suncare
Flawless Five (5-Layer) Includes:
- Cleanser
- Toner or Essence
- Serum
- Moisturizer
- Suncare
Our Essential and Flawless Five boxes will be refreshed every 3 months so you can try and enjoy new mix of products. We may at times include a special surprise which is our way of saying thank you!
Upcoming boxes will be posted on our site around the middle of the month before availability every seasonal quarter.
February - Spring Box
May - Summer Box
August - Fall Box
November - Winter Box
Shipping and Tracking
Yes! Shipping is included for all routine boxes or for orders over $39.
At this time, our products are only offered within the contiguous US.
We strive to process within a few days but please allow about 3 business days for processing and expect longer times for holidays. Shipping and delivery times are provided by our shipping providers and may be subject to delays. Delivery details will be provided in your confirmation email.
You can check your account for order status. We will also send an email notification with a tracking number as soon as the order has shipped.
Products
We intentionally curate product offerings that are safe for all skin types and concerns. You'll see that there are certain ingredients such as niacinamide and vitamin C that cover many skin types and concerns and therefore would show up in most of those categories.
When introducing new products to your skincare routine, we highly recommend conducting a patch test first. Locate a small and inconspicuous area, such as behind your ear or near your hairline, to apply the product. If you experience any allergic reactions, discontinue use immediately and seek medical advice. If you have already applied the product generously without testing, we urge you to stop using it right away and consult a medical professional.
You can certainly reorder the box as a separate order if it's still being offered in our site. Past boxes will typically not be available in the same form.
Returns and Replacements
Please contact Customer Care to make it right whenever you experience such issues.
Yes, as long as it is returned unopened and in its original condition. Please refer to our Refund Policy for more details.